Privacy Policy

1. Introduction

Linney Cooper Ltd ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in compliance with applicable data protection laws.

This Privacy Policy explains:

• What personal data we collect
• How we use your data
• Your rights regarding your data
• How we protect and store your data

By using our website (www.linneycooper.co.uk) or providing personal data to us, you consent to this Privacy Policy. If you have any questions, please contact us at carpets@linneycooper.co.uk.

Head Office:
Linney Cooper Ltd
Jubilee House
Unit 1, Builder Street
Llandudno, LL30 1DR
United Kingdom

2. Who We Are & Our Legal Basis for Processing Data

Linney Cooper Ltd is the data controller of your personal data, meaning we determine the purposes and manner in which your personal data is processed.

We process personal data under the following legal bases:

• Contractual Necessity: When processing is necessary for fulfilling a contract (e.g., delivering purchased goods).
• Legitimate Interests: When processing is necessary for business activities, including improving services and communications.
• Legal Obligation: When processing is necessary to comply with laws or regulations.
• Consent: When you provide clear and specific permission (e.g., subscribing to marketing emails).

3. When & How We Collect Personal Data

We collect your personal data when:

• You purchase our products and/or services.
• You request samples via our website.
• You interact with us through email, phone, social media, or in-person.
• You complete a survey, competition, or feedback form.
• You visit our website (including through cookies and analytics tools).
• You contact customer support with a query or complaint.

We may also collect data from third-party sources, such as:

• Business directories and social media (where publicly available).
• Trusted third-party suppliers who provide referrals.

4. What Personal Data We Collect

We may process the following types of personal data:

4.1. Information You Provide Directly:

• Name, phone number, title, and email address
• Company details (if applicable)
• Billing and delivery address
• Order history and purchase details
• Feedback, survey responses, and correspondence

4.2. Information We Collect Automatically:

• IP address & device identifiers
• Browsing behavior on our website (pages visited, links clicked, etc.)
• Traffic and location data (collected via Google Analytics and similar tools)
• Cookies and similar tracking technologies

For more information, refer to our Cookie Policy [insert link].

5. How We Use Your Data

We use personal data for the following purposes:

• To fulfil orders, process payments, and deliver products/services.
• To respond to customer service inquiries and support requests.
• To improve our website, products, and customer experience.
• To provide marketing communications, where consent has been given.
• To comply with legal and regulatory obligations.
• To prevent fraud and security risks.

We do not sell or rent personal data to third parties.

6. Sharing Your Data with Third Parties

We only share your data under the following circumstances:

6.1. Trusted Third-Party Service Providers

We may share your data with:

• IT service providers (for website hosting and security).
• Delivery & logistics partners (to fulfil your orders).
• Payment processors (e.g., Stripe, PayPal) to process transactions securely.

All third parties are contractually required to protect your data in compliance with UK GDPR.

6.2. Legal & Regulatory Compliance

We may disclose personal data if required to:

• Comply with a legal obligation or law enforcement request.
• Protect Linney Cooper Ltd’s rights, customers, or employees.

6.3. Business Transfers

If Linney Cooper Ltd is acquired, merged, or undergoes a corporate restructuring, your data may be transferred to the new entity under the same privacy safeguards.

7. How We Store & Protect Your Data

• We store your personal data securely on servers with access controls and encryption.
• We limit access to your data to only authorized employees.
• We take measures to prevent unauthorized access, loss, or misuse.

However, no online platform is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security.

8. How Long We Keep Your Data

We retain your personal data only as long as necessary for:

• Contractual obligations (e.g., warranty claims).
• Legal compliance (e.g., tax and accounting regulations).
• Legitimate business purposes (e.g., analytics, customer support).

After this period, data is either anonymized or securely deleted.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Correct inaccuracies in your data.
• Request deletion of your data ("right to be forgotten").
• Restrict processing of your data in certain cases.
• Object to marketing communications at any time.
• Receive a copy of your data in a structured format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data is being misused.

To exercise these rights, email us at carpets@linneycooper.co.uk.

ICO Contact: 0303 123 1113 | www.ico.org.uk

10. Marketing Preferences & Opting Out

You can opt out of marketing communications by:

• Clicking “Unsubscribe” in any marketing email.
• Emailing us at carpets@linneycooper.co.uk with the subject “Unsubscribe”.

11. Children's Privacy

Our website and services are not intended for individuals under 18 years old. If we discover that we have collected personal data from a child, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be:

• Posted on our website with a revised “Last Updated” date.
• Communicated via email where necessary.

13. Contact Us

For questions or concerns about this Privacy Policy, contact:

📧 Email: carpets@linneycooper.co.uk
📞 Phone: +44(0)1492 874 000
📍 Address: Linney Cooper Ltd, Jubilee House, Unit 1, Builder Street, Llandudno, LL30 1DR, UK

We are committed to handling your data responsibly and ensuring your privacy rights are respected.