Linney Cooper

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Terms & Conditions

Linney Cooper's Terms & Conditions


1.1 Definitions: Business Day: a day other than a Saturday, Sunday or public holiday when banks in London are open for business. Confirmation of Delivery: the telephone call or other communication which the Customer’s representative will make in accordance with clause 4.3. Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 15.4. Contract: the contract between the Customer and the Supplier for the sale and purchase of the Goods in accordance with these Conditions. Customer: Linney Cooper Limited trading as Linney Cooper whose registered office is at Jubilee House, Unit 1 Builder Street, Llandudno. North Wales. LL30 1DR (registered in England and Wales with company number 00801547). Delivery date: the date specified in the Order, or, if none is specified, within 10 working days of the date of the Order. Delivery Location: the address for delivery of Goods as set out in the Order or as specified within Confirmation of Delivery. Goods: the goods or any part of them set out in the Order. Order: the Customer's order for the Goods, as set out (in the Customer's purchase order form OR overleaf OR in the Customer's written acceptance of the Supplier's quotation OR in the Customer's purchase order form, the Customer's written acceptance of the Supplier's quotation, or overleaf, as the case may be). Specification: any specification for the Goods, including any related plans and drawings, that is agreed in writing by the Customer and the Supplier. Supplier: the person or firm from whom the Customer purchases the Goods.

1.2 The company may be contacted by telephoning +44 (0) 1492 874000, by emailing carpets@linneycooper.couk or writing by using the above address.

1.3 Interpretation: (a) a reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;

3 (b) any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and (c) a reference to writing or written includes faxes and emails.


2.1 These Conditions apply to the Contract to the exclusion of any other terms that the Supplier seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.2 The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions.

2.3 The Order shall be deemed to be accepted on the earlier of: (a) the Supplier issuing a written acceptance of the Order; and (b) the Supplier doing any act consistent with fulfilling the Order, at which point the Contract shall come into existence.

2.4 The Supplier waives any right it might otherwise have to rely on any term endorsed upon, delivered with or contained in any documents of the Supplier that is inconsistent with these Conditions.


3.1 The Supplier shall ensure that the Goods shall: (a) correspond with their description and any applicable Specification; (b) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979, as amended) and fit for any purpose held out by the Supplier or made known to the Supplier by the Customer expressly or by implication, and in this respect the Customer relies on the Supplier's skill and judgement; (c) where they are manufactured products, be free from defects in design, material and workmanship and remain so for 12 months after delivery; and (d) comply with all applicable statutory and regulatory requirements relating to the manufacture, labelling, packaging, storage, handling and delivery of the Goods.

3.2 The Supplier shall ensure that at all times it has and maintains all the licences, permissions, authorisations, consents and permits that it needs to carry out its obligations under the Contract. 3

3.3 The Customer may inspect and test the Goods at any time before delivery. The Supplier shall remain fully responsible for the Goods despite any such inspection or testing and any such inspection or testing shall not reduce or otherwise affect the Supplier's obligations under the Contract.

3.4 If following such inspection or testing the Customer considers that the Goods do not conform or are unlikely to comply with the Supplier's undertakings at clause 3.1, the Customer shall inform the Supplier and the Supplier shall immediately take such remedial action as is necessary to ensure compliance.

3.5 The Customer may conduct further inspections and tests after the Supplier has carried out its remedial actions.


4.1 The images of the items on the Supplier’s website are for illustrative purposes only. Although every effort has been used to display the colours accurately, the Supplier cannot guarantee that a device’s display of the colours accurately reflects the colour of the carpets and flooring in the desired location. The products may vary slightly form those images.

4.2 Whilst every effort is made to ensure satisfaction, exact colour or design matching cannot be guaranteed between different widths of carpet due to manufacturing tolerances, in which the Supplier has no control. Exact matching can also not be guaranteed between a carpet supplied and the sample displayed in the showroom.

4.3. Linney Cooper cannot be held responsible for share or weaving imperfections within the matting as it is a natural fibre.

4.4. If the Supplier is cutting roles of carpet and flooring to measure and the Customer has measured the requirements without the assistance of Linney Cooper’s fitting team, it is their responsibility to ensure they are correct.

4.5. Samples are available to be ordered from the website to the UK only. If the Customer is based outside of the United Kingdom and would like to request a sample delivered, get in touch with the supplier’s team and they will assist you. Samples may vary slightly in size but will usually be A6 or A7.

4.6. Only 5 samples will be able to be ordered at any one time. If the Customer requires extra samples, contact Head Office and someone will assist you. There may be delays in sending and receiving samples depending on if that item is in stock or made to order.

4.7. All samples must be returned to the Supplier’s Head office address within 5 weeks from the day they were sent out unless a prior extensions or purchase has been made. This is to promote environmental factors.

4.8. Product packaging may vary from that shown in images on the website.


5.1 The Supplier shall ensure that: (a) the Goods are properly packed and secured in such manner as to enable them to reach their destination in good condition; (b) each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, the Order number if any, the type and quantity of the Goods including the code number of the Goods, where applicable, special storage instructions (if any) and, if the Goods are being delivered by instalments, the outstanding balance of Goods remaining to be delivered; and (c) if the Supplier requires the Customer to return any packaging material to the Supplier, that fact is clearly stated on the delivery note. Any such packaging material shall be returned to the Supplier at the cost of the Supplier.

5.2 The Supplier shall deliver the Goods: (a) on the Delivery Date; (b) at the Delivery Location; and (c) during the Customer's normal business hours, or as instructed by the Customer.

5.3 Delivery of the Goods shall be completed when the Customer has provided Confirmation of Delivery to the Supplier that the Goods have been unloaded at the Delivery Location.

5.4 If the Supplier: (a) Delivers less than [95]% of the quantity of Goods ordered, the Customer may reject the Goods; or 4 (b) Delivers more than [105]% of the quantity of Goods ordered, the Customer may at its discretion reject the Goods or the excess Goods, and any rejected Goods shall be returnable at the Supplier's risk and expense. If the Supplier delivers more or less than the quantity of Goods ordered, and the Customer accepts the delivery, a pro rata adjustment shall be made to the invoice for the Goods.

5.5 The Supplier shall not deliver the Goods in instalments without the Customer's prior written consent. Where it is agreed that the Goods are to be delivered by instalments, they may be invoiced and paid for separately. However, failure by the Supplier to deliver any one instalment on time or at all or any defect in an instalment shall entitle the Customer to the remedies set out in clause 5.

5.6 Samples will be delivered as soon as possible if they’re in stock. If they are not currently available in the Supplier’s warehouse, the Customer shall be informed by email of the approximate lead time.

5.7 During the order process, the Supplier will let the Customer know when the products will be delivered. The customer will be contacted with an estimated delivery date and the flooring will be dispatched as soon as possible.

5.8 If the Supplier’s product is delayed by an event outside of their control, such as supplier or manufacturing issues, then the Customer will be contact as soon as possible and will take steps to minimise the effect of the delay. Provided this is done, the Supplier will not be liable for delays caused by the event. However, if there is a risk of substantial delay the Customer may contact them to end the contract and receive a refund for any products that have been paid for but not received.


6.1 If the Goods are not delivered on the Delivery Date, or do not comply with the undertakings set out in clause 3.1, then, without limiting any of its other rights or remedies, and whether or not it has accepted the Goods, the Customer may exercise any one or more of the following remedies : (a) to terminate the Contract; (b) to reject the Goods in whole or in part and return them to the Supplier at the Supplier's own risk and expense; (c) to require the Supplier to repair or replace the rejected Goods, or to provide a full refund of the price of the rejected Goods if paid; (d) to refuse to accept any subsequent delivery of the Goods which the Supplier attempts to make; (e) to recover from the Supplier any costs incurred by the Customer in obtaining substitute goods from a third party; and (f) to claim damages for any other costs, loss or expenses incurred by the Customer which are in any way attributable to the Supplier's failure to carry out its obligations under the Contract.

6.2 If the Goods are not delivered on the Delivery Date the Customer may at its option claim or deduct 5% of the price of the Goods for each week's delay in delivery by way of liquidated damages, up to a maximum of 25% of the total price of the Goods. If the Customer exercises its rights under this clause 5.2, it shall not be entitled to any of the remedies set out in clause 5.1 in respect of the Goods' late delivery (but such remedies shall be available in respect of the Goods' condition.

6.3 These Conditions shall apply to any repaired or replacement Goods supplied by the Supplier. 5

6.4 The Customer's rights and remedies under these Conditions are in addition to its rights and remedies implied by statute and common law.


7.1 Title and risk in the Goods shall pass to the Customer on completion of delivery in accordance with Clause 4.3 above.


8.1. If the contract includes fitting of items, the Customer needs to specify whether rooms will be cleared and leave a smooth, flat surface for the items to be installed by the Supplier or if it is required for the Supplier to clear the relevant rooms prior to installation. This will include extra fees for furniture removal and/or uplift and disposal.

8.2. If the Supplier are required to move furniture on the Customer’s behalf, it is the Customer’s responsibility to move small, valuable, breakable, and electrical items. Whilst every care is taken whilst moving furniture, the Supplier cannot be held responsible for any damage that may occur whilst items are moved.

8.3. If the Supplier has not been asked to quote for furniture and/or carpet removal in advance but are required to on the day of installation, they reserve the right to make a fair charge to the Customer for the clearance of each room.

8.4. If door trimming is required following the installation of the items, a fair charge will be made.

8.5. It is assumed that the sub floor where the carpets are to be installed is firm, level and free from damp or defect (including securing loose floorboards). The Supplier cannot be responsible if the sub floor requires treatment or repair. Any delays to the installation schedule that are caused by the area being unfit for commencement of carpet fitting will result in additional costs.

8.6. The position of services such as water, gas and electricity supplies must be clearly identified for the Supplier’s fitters to avoid accidental damage. Unprotected/loose wiring such as alarms, computer systems, telephones, audio and video equipment should be run in trunking under the floor. Wiring and services are often concealed from the carpet fitter and therefore Linney Cooper cannot accept responsibility for accidental damage caused during carpet installation.

8.7. All areas must be clear of other trades and/or their equipment so fitting work may proceed with continuity.

8.8. Decisions on carpet seam and pile directions are to be left to the discretion of Linney Cooper.

8.9. If the Customer wishes to reschedule an installation appointment, the Customer must allow a minimum of 1 week notice. If one week notice is not given then 50% of the installation fee shall still be payable in relation to the cancelled appointment, or 100% within 72 hours of the installation date. The full fitting fees will then also apply for the rescheduled appointment.


9.1 The price of the Goods shall be the price as agreed at the time the Order was placed and set out in the Order, or, if no price is quoted, the price set out in the Supplier's published price list (subject to any discount agreements that have been made) in force as at the date the Contract came into existence.

9.2 The price of the Goods: (a) excludes amounts in respect of value added tax (V.A.T), which the Customer shall additionally be liable to pay to the Supplier at the prevailing rate, subject to the receipt of a valid VAT invoice; and (b) includes the costs of packaging, insurance and carriage of the Goods.

9.3 No extra charges shall be effective unless agreed in writing with the Customer.

9.4 The Supplier may invoice the Customer for price of the Goods plus VAT at the prevailing rate (if applicable) on or at any time after the completion of delivery. The Supplier shall ensure that the invoice includes the date of the Order, the invoice number, the Customer's order number, the Supplier's VAT registration number, and any supporting documents that the Customer may reasonably require.

9.5 If a party fails to make any payment due to the other under the Contract by the due date for payment, then the defaulting party shall pay interest on the overdue amount at the rate of 3% per annum above the Bank of England base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The defaulting party shall pay the interest together with the overdue amount. This clause shall not apply to payments the defaulting party disputes in good faith.

9.6 The Customer may at any time, without limiting any of its other rights or remedies, set off any liability of the Supplier to the Customer against any liability of the Customer to the Supplier. 6


10.1 The Supplier acknowledges that all materials, equipment and tools, drawings, Specifications, and data supplied by the Customer to the Supplier (Customer Materials) and all rights in the Customer material are and shall remain the exclusive property of the Customer. The Supplier shall keep the Customer Materials in safe custody at its own risk, maintain them in good condition until returned to the Customer, and not dispose or use the same other than in accordance with the Customer's written instructions or authorisation.


11.1 The Supplier shall keep the Customer indemnified against all liabilities, costs, expenses, damages and losses including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses suffered or incurred by the Customer as a result of or in connection with: (a) any claim made against the Customer for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with the supply or use of the Goods, to the extent that the claim is attributable to the acts or omissions of the Supplier, its employees, agents or subcontractors; (b) any claim made against the Customer by a third party for death, personal injury or damage to property arising out of or in connection with defects in Goods, to the extent that the defects in the Goods are attributable to the acts or omissions of the Supplier, its employees, agents or subcontractors; and (c) any claim made against the Customer by a third party arising out of or in connection with the supply of the Goods, to the extent that such claim arises out of the breach, negligent performance or failure or delay in performance of the Contract by the Supplier, its employees, agents or subcontractors.

11.2 This clause 9 shall survive termination of the Contract.


12.1 During the term of the Contract and for a period of seven (7) years thereafter, the Supplier shall maintain in force, with a reputable insurance company, professional indemnity insurance, product liability insurance and public liability insurance to cover the liabilities that may arise under or in connection with the Contract, and shall, on the Customer's request, produce both the insurance certificate giving details of cover and the receipt for the current year's premium in respect of each insurance.


13.1 A party (receiving party) shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the receiving party by the other party (disclosing party), its employees, agents or subcontractors, and any other confidential information concerning the disclosing party's business, its products and services which the receiving party may obtain. The receiving party shall only disclose such confidential information to those of its employees, agents and subcontractors who need to know it for the purpose of discharging the receiving party's obligations under the Contract, and shall ensure that such employees, agents and subcontractors comply with the obligations set out in this clause as though they were a party to the Contract. The receiving party may also disclose such of the disclosing party's confidential information as is required to be disclosed by law, any governmental or regulatory authority or by a court of competent jurisdiction.

13.2 This clause 11 shall survive termination of the Contract.


14.1 In performing it obligations under the Contract, the Supplier shall: (a) comply with all applicable laws, statutes, regulations and codes from time to time in force; and (b) comply with the Mandatory Conditions.

14.2 The Customer may immediately terminate the Contract for any breach of clause 12.


15.1 The Customer may terminate the Contract in whole or in part at any time before delivery with immediate effect by giving the Supplier written notice, whereupon the Supplier shall discontinue all work on the Contract. The Customer shall pay the Supplier fair and reasonable compensation for any work in progress on the Goods at the time of termination, but such compensation shall not include loss of anticipated profits or any consequential loss.

15.2 Without limiting its other rights or remedies, the Customer may terminate the Contract with immediate effect by giving written notice to the Supplier if: (a) the Supplier commits a material breach of any term of the Contract and if such a breach is remediable fails to remedy that breach within thirty days of that party being notified in writing to do so; (b) the Supplier takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement 8 with its creditors other than in relation to a solvent restructuring, being wound up whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring, having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction; (c) the Supplier takes any step or action in connection with the Supplier being made bankrupt, entering any composition or arrangement with his creditors, having a receiver appointed to any of his assets, or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction; (d) the Supplier suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or (e) the Supplier's financial position deteriorates to such an extent that in the Customer's opinion the Supplier's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

15.3 Termination of the Contract, however arising, shall not affect any of the parties' rights and remedies that have accrued as at termination.

15.4 Clauses that expressly or by implication survive termination of the Contract shall continue in full force and effect. 14. FORCE MAJEURE Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under it if such delay or failure results from an event, circumstance or cause beyond its reasonable control. If the period of delay or non-performance continues for 4 weeks the party not affected may terminate this Contract by giving 30 days' written notice to the affected party unless otherwise notified.


16.1 Assignment and other dealings (a) The Customer may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with any or all of its rights or obligations under the Contract. (b) The Supplier may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of the Customer. 9

16.2 Subcontracting. The Supplier may not subcontract any or all of its rights or obligations under the Contract without the prior written consent of the Customer. If the Customer consents to any subcontracting by the Supplier, the Supplier shall remain responsible for all the acts and omissions of its subcontractors as if they were its own.

16.3 Entire agreement. This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

16.4 Variation. Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions, shall be effective unless it is agreed in writing and signed by the Customer.

16.5 Waiver. [Except as set out in clause 2.4,] a waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not: (a) waive that or any other right or remedy; or (b) prevent or restrict the further exercise of that or any other right or remedy.

16.6 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

16.7 Notices. (a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office if it is a company or its principal place of business in any other case or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, commercial courier, fax or email. (b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 15.7(a); if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier's delivery 10 receipt is signed; or, if sent by fax or email, one Business Day after transmission. (c) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

16.8 Third party rights. No one other than a party to this agreement and their permitted assignees shall have any right to enforce any of its terms.

16.9 Governing law. The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation including non-contractual disputes or claims, shall be governed by, and construed in accordance with the law of England and Wales.

16.10 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation including noncontractual disputes or claims.