Terms & Conditions

These Terms & Conditions ("Terms") govern the sale of goods and services by Linney Cooper Ltd, whose registered office is at Jubilee House, Unit 1, Builder Street, Llandudno, North Wales, LL30 1DR (Company No. 00801547, VAT No. 158 9702 26). By placing an order, the Customer agrees to be bound by these Terms.

These Terms do not affect your statutory rights as a consumer under the Consumer Rights Act 2015, the Sale of Goods Act 1979, and other applicable laws of England and Wales.

A full copy of our Terms is available upon request or via our website.

1. Definitions & Interpretation

1.1 Definitions

• "Customer" refers to the person or entity purchasing goods/services from Linney Cooper Ltd.
• "Supplier" refers to Linney Cooper Ltd.
• "Goods" refers to carpets, flooring materials, and any related products supplied by Linney Cooper Ltd.
• "Services" refers to installation, delivery, and related services provided by Linney Cooper Ltd.
• "Contract" refers to the legally binding agreement between the Customer and the Supplier.

1.2 Interpretation

• Any reference to legislation includes updates, amendments, or re-enactments.
• Any reference to "writing" includes emails and faxes.

2. Basis of Contract

2.1 These Terms apply exclusively to all contracts between Linney Cooper Ltd and the Customer. Any other terms proposed by the Customer are excluded unless agreed in writing.

2.2 A Contract is formed when:
(a) Linney Cooper Ltd issues a written acceptance of the Customer's order, or
(b) Linney Cooper Ltd commences work on the order, including sourcing or manufacturing materials.

3. Orders & Deposits

3.1 Orders require a 50% non-refundable deposit before processing. The balance is due before or upon completion unless otherwise agreed in writing.

3.2 Custom orders, including bespoke carpets and cut flooring, cannot be cancelled once production has commenced.

3.3 Customers providing their own measurements assume full responsibility for accuracy. Linney Cooper Ltd is not liable for shortages or incorrect dimensions where the free measuring service was not used.

4. Delivery & Risk

4.1 Linney Cooper Ltd will make reasonable efforts to meet estimated delivery dates but is not liable for delays due to unforeseen circumstances, including supplier shortages, transportation issues, or force majeure.

4.2 Title and risk in the Goods transfer to the Customer upon full payment and delivery.

4.3 If the Customer refuses or is unavailable to accept delivery on the agreed date, storage and redelivery fees may apply.

4.4 Any damages, shortages, or incorrect deliveries must be reported within 24 hours of receipt.

5. Installation Terms

5.1 Preparation & Access

• Customers must ensure clear access to the installation site. Failure to do so may result in rescheduling fees.
• If furniture removal/uplift is required but not pre-arranged, additional charges apply.

5.2 Subfloor Conditions & Liability

• Linney Cooper Ltd assumes that subfloors are level, dry, and structurally sound. If remedial work is required, this will be charged separately.
• Linney Cooper Ltd is not liable for damage caused by hidden pipes, wiring, or other structural elements not disclosed by the Customer.

5.3 Rescheduling & Cancellations

• Customers must provide at least one week's notice to reschedule an installation. Failure to do so will result in a 50% cancellation fee (100% within 72 hours of the scheduled installation).

6. Payment Terms

6.1 Invoices must be paid in full before or upon completion unless otherwise agreed.

6.2 Late payments are subject to a 3% monthly interest charge above the Bank of England base rate.

6.3 Linney Cooper Ltd reserves the right to withhold delivery or installation if payments are outstanding.

7. Liability & Warranties

7.1 Linney Cooper Ltd guarantees all installation work for 12 months from the invoice date. This does not cover:

• Wear and tear
• Improper maintenance or misuse
• Damage from third-party contractors

7.2 Any manufacturer warranties for Goods will be provided to the Customer where applicable.

7.3 Linney Cooper Ltd is not liable for:

• Indirect or consequential losses
• Delays beyond our control
• Damage caused by improper installation where Linney Cooper Ltd was not the installer

8. Indemnity & Insurance

8.1 The Customer agrees to indemnify Linney Cooper Ltd against any claims arising from:

• Misuse of Goods
• Incorrect measurements provided by the Customer
• Failure to disclose hidden utilities (e.g., gas, electrical wiring)

8.2 Linney Cooper Ltd maintains professional indemnity and public liability insurance for installation services.

9. Returns & Cancellations

9.1 Standard (non-bespoke) Goods can be returned within 14 days if unused and in original packaging.

9.2 Custom orders cannot be returned unless faulty.

9.3 Refunds will be processed within 14 days of approval and may be subject to restocking fees.

10. Force Majeure

Linney Cooper Ltd is not liable for non-performance due to factors beyond its control, including natural disasters, supplier failures, or government actions.

If a force majeure event causes a 4-week delay, either party may terminate the Contract with 30 days' notice.

11. Governing Law & Disputes

11.1 These Terms are governed by English & Welsh law.

11.2 Disputes shall first be resolved amicably. If unresolved, they will be subject to the exclusive jurisdiction of the courts of England & Wales.

12. Confidentiality & Data Protection

12.1 Linney Cooper Ltd complies with the UK GDPR and will not share personal data without consent, except where legally required.

12.2 Customers may request removal from marketing communications at any time.

Acceptance of Terms

By placing an order, the Customer acknowledges they have read, understood, and agreed to these Terms.

For further details, contact:
📞 +44(0)1492 874 000
📧 carpets@linneycooper.co.uk